Speaker Sessions

For those speakers with PowerPoint Presentations,
please click on the icon below for the presentation download.

Monday, October 20th

9:00 a.m. - 9:30 a.m.
Welcome Address

Phil Grudzinski
President & CEO
PACE 

9:30 a.m. - 10:30 a.m.
Keynote Speaker

Lawrence G. Wasden
Attorney General of Idaho

10:45 a.m. - 11:30 a.m.
Compliance Officers Forum LIVE

Download Presentation

We will discuss the most current and impactful compliance issues that affect your day to day business. Whether you’re a call center, an outsourcer or somewhere in between you’ll be able to get something out of this session. Bring your questions, answers and comments and get ready to engage in one of the best interactive learning sessions of the conference.

11:45 a.m. - 12:30 p.m.
TCPA Class Action Lawsuits Part I

This panel will examine TCPA litigation from the viewpoints of defense attorneys, plaintiff attorneys, expert witnesses as well as settlement strategy experts.

1:45 p.m. - 2:45 p.m.
FCC Perspective on TCPA

Download Presentation

An overview of recent and important FCC decisions implementing the TCPA, and a discussion of FCC process

Mark Stone
Deputy Chief
Consumer and Governmental Affairs Bureau
Federal Communications Commission

2:30 p.m. - 3:15 p.m.
Fireside Chat with Congressman Emanuel Cleaver

3:30 p.m. - 4:15 p.m.
Round Table: How to Obtain Consent

Download Presentation

Participate in a round table discussion with fellow PACE attendees and members regarding best practices in collecting written consent to contact your consumers. This is an interactive brainstorming session.

Tuesday, October 8th

9:00 a.m. - 10:00 a.m.
Keynote Speaker

Wendy Kamenshine
CFPB Ombudsman

10:15 a.m. - 11:00 a.m.
TCPA Class Action Lawsuits Part II

Download Presentation

Learn how Plaintiff Attorney Sergei Lemberg has helped over 10,000 clients collect more than $30 million from companies just like yours. This session will provide valuable information to call centers that are at high risk for TCPA related Class Action Lawsuits. Attendees will have the opportunity to hear from a Plaintiff’s Attorney what makes a case for a TCPA lawsuit and how to prevent them. They will also learn how technology can drive compliance.

11:15 p.m. - 12:00 p.m.
The FTC & the Telemarketing and Consumer Fraud and Abuse Prevention Act

Download Presentation

This session will describe the Commission’s experience with telemarketing call centers and, in particular, its extensive program to battle fraudulent and abusive telemarketing practices through its vigorous enforcement of the Telemarketing Sales Rule (“TSR”), which includes enforcement of the privacy protections of the National Do Not Call (“DNC”) Registry.

Monica Vaca
Assistant Director
Federal Trade Commission 

SRO Seminar

Tuesday, October 21st
1:00 pm to 3:00 pm

PACE will conduct a seminar on the PACE-SRO during its 2014 Leadership Summit.  PACE General Counsel, Michele Shuster and CompliancePoint’s, Ken Sponsler will provide you with all of the information about becoming PACE SRO accredited.  

Here are just some of the reasons why you should attend this outstanding seminar:

1. Our SRO has changed! You'll learn all about it during this two hour workshop.
2. You'll hear from companies that have successfully achieved SRO accreditation.
3. Our workshop is hands on. You will navigate the SRO web tools and each section in detail.
4. You will benefit from the lessons learned from auditors and accredited companies.
5. SRO has been called "compliance in a box". Learn how accreditation can reduce your risk.
6. Learn how to successfully use the self-assessment tools to prepare for accreditation.
7. You will develop a game-plan for achieving accreditation.