Frequently Asked Questions
Member Profile
How do I change my password after I have logged in?
If you want to change your password, you will have to follow these steps:
A. On the home page, in the right uper menu titled “My Options” click the button “My Profile".
B. Under the Actions button, select “Change Password”.
What are My Options? What do they all mean?
The My Options menu provides instant access to your, personal, user information on the site. From this menu you can access the following by selecting My Options, and then the appropriate menu item:
- My Profile - Opens your User Profile window, displaying your user profile.
- My Group - Opens the Group (your company) Profile window, displaying your group's profile.
- My Subscriptions - Opens the Subscriptions window, displaying your current forum subscriptions.
- My Page - Opens your user My Page, displaying the information that other users can see about you.
- My Blog - Opens your Blog, which allows you to configure your blog and add blog articles to the site.
- My Media Center - Opens your Media Center, which allows you to add pictures to the site for other users to view.
- My Calendar - Opens your calendar window, which lists events for the groups you are a member of or that you have added to your calendar, and upcoming event registrations.
- My Favorites - Opens your My Favorites list, which is a list of all the topics within the site that you have listed as your personal favorites.
- My Network - Opens your Network which displays other members that you are following or have accepted as a connection. - My Badges - Opens the Badges window, displaying the badges you have earned along with the activities and point levels of other badges.
What is a MyPage and how does that differ from a member profile?
Every user has a member profile and a MyPage. The MyPage is visible to other users. The member profile is only visible to you.
How do I control who sees what on my MyPage?
A. To edit the visibility settings on your MyPage, go to the homepage and click "My Page" in the uper right menu titled, “My Options”.
B. On the right side, click the button "Actions” and choose "Edit Visibility Settings.” This allows you to customize the data displayed to other users.
How do I add my picture to my member profile and MyPage?
A. On the homepage, in the upper right menu titled “My Options” click the button “My Profile".
B. On the right side, within your personal widget there is a button "My Picture". Click it to view available edit options and upload new pictures - by clicking on "Update file" button.
Company Membership
How many members are allowed to have access from my company or group?
PACE membership allows for an unlimited number of employees from your company to have access to the PACE website.
How do I view my company/group roster?
A: On the homepage, in the right upper menu titled “MY Options” click the button “My Page”.
B. After that - click your company name in the personal widget to the right (next to your profile picture).
How do I find out who the primary contact is for my company?
Once you are viewing your company roster (see question above), click on the Profile tab to see your primary contact.
How can I change or become the primary contact for my company?
Please ask the primary contact listed and to edit your company profile and select a new primary contact from the drop down. You can also contact PACE Staff and we can change it for you.
How can I add other employees from my company to our PACE account?
A. On the homepage, in the right upper menu titled “My Options” click the button “My Page”.
B. After that - click your company name in the personal widget to the right (next to your profile picture).
C. When the company pages are displayed - click "Members tab".
C. To add a new person, type their email address into the text box “Send Group Key to Email Address” and click Send.
D. The user will receive an email that allows them to create an account and log in to the site. If for some reason the user doesn’t see the email, have them check their spam folder.
How do I remove users from my company?
The primary contact for your company can remove a member from the company roster by clicking the “Remove User” button on the Membership tab.
When does my company membership expire?
Your company membership expires one year after the date of your last membership payment. To see when your membership expires, access your company/group pages and click on "Membership tab". TIP: System will automatically inform you on your upcoming membership expiration.
How can my company renew my membership?
The primary contact for your company can renew your company’s membership by clicking on the company profile and then Actions on the right-hand side. Under Actions, click on “Renew Membership.” You can choose to pay by check or credit card.
How do I get a receipt for my company’s membership dues?
A receipt will be mailed to the primary contact (or whomever made the payment) on the account. To request another receipt, email PACE Staff for a duplicate receipt.
Company Profile
How do I add my company logo to our company profile?
A. The primary contact for your company can update your logo by selecting group name (from "My Profile" page), located on the left side of your screen next to your picture. If you need additional help please contact the admin at: admin@paceassociation.com!
B. Click “Update Picture” under the Actions tab located on the right side of the screen.
C. Click Update File and upload a file from your computer. The logo will then appear on the right-hand side in the box “About this Group.”
Communities
What are Communities and how do I access them?
PACE Communities are here for you, to support, advocate, educate, and promote our industry. Using online communities, we help you to connect with our Chapters and other groups of interest. Each community has its own home page within the site in order to share and communicate with other members and users. This home page is broken into several content areas that can be used and managed by community leaders. Forum, file libraries, polls and general HTML pages are some of the features that can be managed by specific community leader.
By Clicking on "Networking" section and then on "Communities" page you will be able to see all available communities you can access.
Forums
What are Forums?
Forums are two-way communication lists, enabling you to ask questions of other members of your organization. They are a great way to encourage discussion and communication between PACE members. Using Forums, you can communicate with other members of your organization, enabling you to stay up-to-date on the topics that are most important to you. Forums are divided into main categories of conversation, and each category can contain a number of related topics. You can search for, read, and respond to posts within a particular topic of interest.
How do I subscribe to a Forum?
A. Click the "My Subscriptions" link, from the "My Option"s drop down menu in the upper right corner of any window.
B. Select the Category of Forum Topic in which you are interested, and a list of valid topics will display.
C. Click the topic to which you want to subscribe and then click the "Add" button to add it to your subscription list.
D. The subscription will now display in your subscription list below. At this point you can change your delivery option. See the legend at the bottom of the window for more information on what will be sent to you.
OR
When viewing the forum, click the Subscribe button as it appears in the About this Topic Box.
How do I post a question on a Forum thread?
To post a question on a Forum thread you would have to follow these simple steps:
A. Click on "Networking" Section and then select Forums. Or, just click on this link which will lead you to the Forums main page.
B. Select a specific Forum of interest. Click on the name or "View topics option".
C. Click on the Specific Topic to see all of the discusions on that topic.
D. If you want to post a question, comment or some information, click on "Add Thread" button in the middle of topic window.
E. Enter all required information and once you are finished - just click "Release thread".
File Libraries
What are File Libraries?
The File Library is a repository of information that every user on the site can access and contribute to. You can download files of information to share with other users on the site, such as meeting minutes, white papers, project plans, or any other document you wish to share. You can also search the file library to find the information you may be looking for.
How do I access File Libraries?
File Libraries on the PACE website are located, and can be accessed in "Library" section, which is placed on the main navigation bar. Just click it to access the main window of File repository.
What can I see at the main File Library window?
The Files Library Home window serves as the landing page for the File Library. This window contains a list of categories, and the four most recent topics to which files have been posted. You can click the View All button within each category to open a complete list of the topics within a category, and the number of files posted for each topic.
How can I download a file from File Library?
When you are on the File Library main page, you can drill-down further by clicking on a topic to open a list of all the existing files for that topic. From here you can directly access a file. When you access a file you will see it's short descritpion and available file options: download, email and view file.
Blogs
What are Blogs?
Blogs have become increasingly important to organizations, associations and individuals as a method of social networking. Blogs are one more way for members to connect and share ideas; many blogs have the ability for readers to leave comments or rate blog articles which makes the blog an interactive tool. Blogs often become more then a way to communicate; they become a way to reflect on life, express opinions, or share commonalities. More and more organizations and associations are beginning to utilize blogs for industry purposes. Blogs can be used internally to enhance the communication and culture in an organization or externally for marketing, branding or public relation purposes. On the PACE website, both communities and individuals can have their own blogs to express their views, share industry best practices, or demonstrate their knowledge on a particular topic.
How do I configure My Blog?
Creating My Blog on PACE website is quite simple. You just have to:
A. Click on "My Options" menu on the upper right corner of every page and select "My Blog" from the drop down menu.
B. Once you are on the main "My Blog" page you can configure your blog by clickin on "Actions" button and clicking on "Blog Configuration" from the dropdown menu.
C. On "Blog Configuration" page you will have the chance to edit: name of the blog, featuring header, blog picutre, feedback options, visibility, security...
How do I post a Blog article?
To post a Blog article (post), on your personal blog you have to follow several simple steps:
A. Click on "My Options" menu on the upper right corner of every page. From a dropdown menu click "My Blog".
B. When you find yourself on Your Main Blog page klick on that "Action" button and from the drop down menu select "Add article".
C. Now, you will be required to enter some information like - subject of the blog post, content, teaser, tags and categories. When you are finished. Click OK to - complete the blog post in Edit mode. While in edit mode, blog posts are not visible publicly.
D. Once you finish editing your blog posts - click on "Publish" button and make your Blog post publicly available.
Communications
How do I ensure I am receiving all of the latest PACE news and announcements?
A. Make sure your email address and mailing address are listed correctly in your profile.
B. Review your opt-in options. You can choose which emails and mailings you’d like to receive.
Networking with and Finding Other Members
What is the best way to find another PACE member on the site?
A. To search for an individual, type the member’s name in the search box in the upper right-hand corner of any page.
B. Mouse over the arrow (on the left corner of the empty field), select “User Search”, type in a name, and click Go.
C. To search for a company (on the left corner of the empty field), select “Group Search”, type in a name, and click Go.
Or you can use tools in Membership Directory page - found in the Networking Section.
What does following another user mean?
Following means their activity will appear in your Activity Stream on your homepage, similar to Twitter followers. You will be able to see who they are following or connecting with and their activity on the site.
What does connecting with a user mean?
To connect with someone is similar to following someone, but you have a mutual network with each other. Similar to Facebook friends or LinkedIn connections, members must approve requests for connections, so you decide who you connect with. Visibility settings on your MyPage can be changed to show information to connections rather than all members.
How do I follow and/or connect with another user?
Follow the same instructions above for searching for other members. Once you are on their "MyPage", you can choose “Add to My Network” and follow or connect with that person.
General Website
What is the best way to search for content on the site?
If you are looking for something in particular, use the search box in the upper right-hand corner of any page. If you are browsing, select the most applicable community and browse from there. You can search based upon a set of time constraints you determine, category and topic, communities, posting group, and document type.
How do I suggest feedback and/or improvements on the website functionalities?
Simply write to admin@paceassociation.com or go to "About PACE" section and click on Management team page. There you will see all the information regarding PACE management team. We support and recommend you write or connect with anyone from the PACE management team! We value your feedback!
How can I get a walkthrough of the PACE site and all of its tools and benefits?
PACE will host regular website walkthrough Webinars. Through communities, blogs and forums you will be informed about upcoming webinars.
I’m a Mac user. How can I get the videos to work?
You’ll need to install a Windows Media Video (WMV) player for Mac. The most common is Flip4Mac and is recommended by Microsoft.
