Compliance Education

Risk Management Compliance Master Series

The laws that affect contact centers have become overwhelming. Business owners frequently lose sleep over the complicated and ever changing regulatory environment. Enforcement actions and penalties are increasing exponentially, not to mention the onslaught of class action lawsuits. This is one area where ignorance is not bliss. Obtain the information that will allow you to sleep easy at night and avoid compliance landmines. This advanced compliance seminar is given by a former regulator and will cover the latest information available on the broad spectrum of laws and regulations affecting contact centers.

Topics will include:

• Consumer Financial Protection Bureau (CFPB) audits Advanced telemarketing compliance
• A summary of recent amendment to laws affecting contact centers
• Pending legislation and trends to anticipate
• Social media policies
• Privacy and data security
• How to develop a compliance program
• An overview of state and federal advertising and consumer protection laws
• Hot topics in regulatory enforcement
• How to avoid consumer class actions and regulatory enforcement

This is not your basic compliance seminar! This is a day-long intensive that will provide your company the tools and understanding it needs to take its compliance program from good to great. Join PACE General Counsel, Michele Shuster and Nick Whisler as they discuss all these topics and more.

Events Coming Soon...

Other Events

• National Convention & Expo
• Washington Leadership Summit
• Regional Chapter Events
• Webinars