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Advocating, training and creating meaningfull U.S.-based customer service jobs to elevate the customer experience jobs4america Founded in 2012, jobs4america is a non-profit coalition of forward-looking business and community leaders committed to providing meaningful customer experience jobs in the United States. In the first two years, coalition member companies created more than 176,000 new United States-based jobs. The current goal for jobs4america is to add another 100,000 U.S. based contact center jobs by December 31, 2016. Jobs4america issues quarterly reports on major U.S. contact center site expansions and net new US contact center jobs created with the assistance of Dallas-based Site Selection Group. Presentations and publicity have generated significant exposure and thought-leadership dialog to advance jobs4america mission. Corporate and government leaders have been recognized for their advocacy role in generating new job growth with public presentations of “Spirit of America” awards to recipients including: Governor Rick Snyder of Michigan; Michael Finney, President of Michigan Economic Development Corporation; Douglas Kearney, CEO of Dialog Direct; and Congressman Emanuel Cleaver, II, U.S. Representative for Missouri’s Fifth Congressional District. Workforce Development Jobs4america is prepared to move beyond advocacy to broker community economic development, address issues related to unemployment and social unrest, and provide solutions for companies seeking work-force ready employees. Institute of Customer Experience Education and training initiatives are tailored for participants to create their own definition of success within the customer experience industry. Curriculum for the four week training program is focused on personal branding, enhanced verbal communication and customer engagement soft skills. Courses would be offered as part of jobs4america’s “Institute of Customer Experience” in cooperation with workforce development offices and will be available for on-line delivery. Students receive an accredited certificate of completion upon graduation and a job placement offer within the customer experience industry. Core course curriculum on personal identity has been developed with author and educator Stedman Graham’s based upon his “Passport to Success” principles. These 9 steps guiding individuals to take control of their own destiny and personal brand have been highly-received in more than 80 school districts across the U.S. Additional ICE training is based upon elements of a Customer Obsession Program, developed with Customer Service Review Inc. to heighten soft skills, and Memory Science utilizing gaming technology to help participants remember what matters. Graduates are better prepared to help companies enhance mean time to proficiency for new hires, produce higher quality scores across all key performance indicators and improve retention rates.
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