Current Blogs

    7 Common TCPA Misconceptions

    By: Rich M Hamilton, CECP | Feb 22

    10 Best Practices for Delivering Virtual Training

    By: Angela Garfinkel | Feb 19

    Telemarketing Quality Assurance: Lessons Learned

    By: Angela Garfinkel | Feb 16

    How to Fix Your B2B Telemarketing Sales Program When The Results Have Decreased

    By: Angela Garfinkel | Feb 13

    Placing Telemarketing Calls to Cell Phones

    By: Angela Garfinkel | Jan 8

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    Customer Engagement News

    3 Killer Tips for Crafting a Customer-Centric Sales Pitch

    salesforce.com - Sales is a strange profession. On one hand, the role of a sales professional is that of a guide or trusted advisor. To altruistically help their customers improve their lives and grow their busines...


    Tweeted b…
    iTWire - Omni-channel contact is a paradigm shift

    itwire.com - According to Merijn te Booij, ‘Chief Product Geek’ for Genesys. Customers want to be able to use any channel – omni-channel – to contact a company. Voice has become the secondary entry point and su.…

    High school basketball crowd wears Trump masks, taunts Latino rivals

    dailymail.co.uk - A private Catholic high school is under fire after their students allegedly shouted racist chants based on Donald Trump's policy proposals at their basketball rivals. Fans of the $8,600-a-year Andr...


    Tweeted …
    Integrators See .NET Benefits With Indosoft Call Center Software - Press Release Rocket

    pressreleaserocket.net - Indosoft announces major updates to .NET library for integration with its call center software. Its reference implementation session controller benefits from the changes. Fredericton, NB (PRWEB) Fe...


    T…
    Transform Your Contact Center into a Profit Center: Use Automation & Existing Technology to Build More Business Logic Around Employees

    customerthink.com - Over the course of the past year, I’ve had dozens of conversations with practitioners about the crucial role of automation in transforming their enterprise. Automation can exist in many different f...


    10 Most Influential Christian Leaders Pick 5 Most Influential Books

    paulsohn.org - As an avid reader, I’m always looking out for “great” books to read. I came across this fascinating personal reading survey of world-renowned Christian leaders conducted by R. Kent Hughes, author o...

    VA talks changes to Canandaigua suicide hotline call center after critical report

    whec.com - The Department of Veterans Affairs is making changes after a report found problems at the crisis hotline center in Canandaigua. Last week, we told you about an audit that found some calls to the 24...


    Tweeted by @Cal…
    Start with Security: Lights, Camera, Action

    ftc.gov - It’s Red Carpet Season. There isn’t an Academy presenting awards for Two-Minute Videos Most Likely to Help Businesses Start with Security. (The engraving wouldn’t fit on the statuette anyway.)  But...

    Chip Bell's unit was surrounded by an enemy unit that was ten times the size of his. Listen to what Chip did next. #leadership #custserv

    fastleader.net - Chip Bell’s unit was in an ambush site during the Vietnam War. As an officer, Chip usually went with the unit most likely to make contact with the enemy. One night, Chip’s unit was totally surround...

    Apple V. Government Filing – Get Your Copy Here

    telecomreseller.com - Get your copy of APPLE INC’S MOTION TO VACATE ORDER COMPELLING APPLE INC. TO ASSIST AGENTS IN SEARCH, AND OPPOSITION TO GOVERNMENT’S MOTION – click on image. It is long and full of drama as Apple…

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    Member Press Releases

    PACE Press Releases