PACE : 2014 National Convention & Expo : Download Breakout Materials

Session Speakers
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Keynote
Thursday, April 3
9:30 a.m. – 10:30 a.m.
"Flawless Execution"

Sorry, no presentation available.
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Sessions A
Thursday, April 3
11:00 a.m. – 11:45 a.m.

Session Tracks & Rooms	Session Titles
Digital & Technology Connections Room 213	"LIVE Voice and Speech Analysis"
Customer Engagement Connections Regency 1	"Science Hour: The Power of Engaging Conversations"
Customer Experience Connections Regency 3	"Selling Service & Quality to the CFO & CMO"
Emerging Issues Connections Regency 2	"2013 Regulatory Year in Review and the Forecast for 2014"

General Session
Thursday, April 3rd
12:45 p.m. - 1:45 p.m.
"Maximizing the Customer Experience Across Your Channels"

Sessions B
Thursday, April 3
2:15 p.m. – 3:00 p.m.

Session Tracks & Rooms	Session Titles
Digital & Technology Connections Regency 2	"Moneyball Management: Building a team of Telesales All-Stars in 2014"
Customer Engagement Connections Regency 1	"Improving Communication to Drive Customer Engagement"
Customer Experience Connections Regency 3	"Going Beyond Net Promoter Score"
Emerging Issues Connections Room 213	"Top 10 Mistakes Employers Make"

Sessions C
Thursday, April 3
3:15 p.m. – 4:00 p.m.

Session Tracks & Rooms	Session Titles
Digital & Technology Connections Regency 1	"Social & Digital Customer Service Excellence"
Customer Engagement Connections Regency 3	"Establishing Personality -Based Connections as a Culture in the Contact Center" Sorry, no presentation available.
Customer Experience Connections Regency 2	"Intelligent Call Automation: Cost Reduction and Improved Customer Experience, a Win-Win for All!"
Emerging Issues Connections Room 213	"Why Privacy Matters"

Keynote
Friday, April 4th
9:00 a.m. – 10:00 a.m.
"How Harley-Davidson is Customer-Led"

Sorry, no presentation available.

Sessions D
Friday, April 4
10:30 a.m. – 11:15 a.m.

Session Tracks & Rooms	Session Titles
Digital & Technology Connections Regency 1	"Becoming a Social Business"
Customer Engagement Connections Regency 3	"Evolving the Contact Center to an Engagement Center"
Digital & Technology Connections Regency 2	"Using Analytics to Drive Contacts and Conversion"
Emerging Issues Connections Room 213	"Mobility Compliance Challenges"

General Session
Friday, April 4th
2:15 p.m. - 3:15 p.m.
"TCPA Panel: Part II"

Sessions E
Friday, April 4
3:30 p.m. – 4:15 p.m.

Session Tracks & Rooms	Session Titles
Digital & Technology Connections Regency 2	The Cloud, the Age of the Customer, and How Customer Contact Holds the Currency of Modern Business
Digital & Technology Connections Regency 1	"Show Me the Money! Ten Ways American Support Leverages Technology to Sell More"
Customer Experience Connections Regency 3	"Building Excellence Through High Performance Teams"
Customer Engagement Connections Room 213	"Is Your Quality Monitoring Driving Customer Engagement?"