8:00 a.m. - 12:00 p.m.

National Board of Directors Meeting        

Room 216

12:00 p.m. - 7:00 p.m.               

Registration

Grand Foyer

1:00 p.m. - 6:00 p.m.

Golf Tournament
                      

Convention Center Lobby

1:00 p.m. - 4:00 p.m.

Tennis Tournament

Convention Center Lobby

1:00 p.m.

The Running Connection

Westin Diplomat Lobby

7:00 p.m.

The Initial Connection 
    "Who Do You Know?" 
                      

Crystal Room

6:30 a.m. - 7:30 a.m.

The Running Connection

Meet in Lobby

8:00 a.m. - 5:00 p.m.

Registration

Grand Registration

8:00 a.m. - 5:00 p.m.

Platinum Lounge
                     

Room 219

8:00 a.m. - 9:00 a.m.

Breakfast
                    

Grand Ballroom

9:00 a.m. - 9:30 a.m.

Welcome Address                   

Grand Ballroom

9:30 a.m. - 10:30 a.m.

Keynote Speaker
Afterburner
                     

Grand Ballroom

10:30 a.m. - 11:00 a.m.

Morning Break
                     

Grand Ballroom

11:00 a.m. - 11:45 a.m.

Session A
                      

11:45 a.m. - 12:45 p.m.               

Networking Lunch
                    

Grand Ballroom

12:45 p.m. - 1:45 p.m.

General Session
J.D. Power
                      

Grand Ballroom

1:45 p.m. - 2:15 p.m.

Afternoon Break
                      

Grand Ballroom

2:15 p.m. - 3:00 p.m.

Session B
                     

3:15 p.m. - 4:00 p.m.

Session C
                    

4:00 p.m. - 4:30 p.m.

Jobs4America Meeting

Regency 1

4:30 p.m. - 5:30 p.m.

Expo Hall Reception
                     

Grand Ballroom

5:30 p.m. - 6:30 p.m.

Chapter & New Member Reception      
                      

Grand Foyer

6:30 p.m. - 8:30 p.m.

NobelBiz Private Reception

Invite Only

6:30 p.m. - 8:30 p.m.

Gryphon Networks Private Reception

Invite Only

6:30 p.m. - 8:30 p.m.

inContact Private Reception

Invite Only

8:30 p.m. - 11:00 p.m.

VIP Gala
                     

AiZia at Diplomat Landing

6:30 a.m. - 7:30 a.m.

The Running Connection        

Meet in Lobby

8:00 a.m. - 5:00 p.m.

Registration

Grand Foyer

8:00 a.m. - 5:00 p.m.

Platinum Lounge
                     

Room 219

8:00 a.m. - 9:00 a.m.

Breakfast
                     

Grand Ballroom

9:00 a.m. - 10:00 a.m.

Keynote Speaker
Harley Davidson
                     

Grand Ballroom

10:00 a.m. - 10:30 a.m.

Morning Break
                      

Grand Ballroom

10:30 a.m. - 11:15 a.m.               

Session D
                     

11:30 a.m. - 1:45 p.m.

Awards Luncheon
Special Guest Marco Rubio 
                  

Grand Ballroom

1:45 p.m. - 2:15 p.m.

Expo Hall Break

Grand Ballroom

2:15 p.m. - 3:15 p.m.

General Session
TCPA Panel
                      

Grand Ballroom

3:15 p.m. - 3:30 p.m.

Afternoon Break
                      

Grand Ballroom

3:30 p.m. - 4:15 p.m. 

Session E
                     

7:00 p.m. - 10:00 p.m.

PACE North Lagoon Connection          
                  

North Lagoon Pool Deck

7:30 a.m. 

Call Centers CARE Breakfast
                     

The Cafe

8:15 a.m.

Bus Departs

Convention Center Lobby

9:00 a.m. - 12:00 p.m.               

Call Centers CARE
Volunteer at Feeding South Florida      

Prembroke Park, FL

12:45 p.m.

Return to Westin Diplomat

Convention Center Lobby