CSGI Webinar

Customer Engagement in the Age of Risk Management
Thursday, March 24, 2016 ♦ 1:30 pm to 2:30 pm ET

Customer engagement and loyalty has become complex.  Today’s empowered customer has ushered in a new era of expectations for the companies interacting with them.  The notion of static, one-dimensional customer messages is obsolete; in its place, an omni-channel service experience that must adapt to the unique, personal attitudes of customers by utilizing their channel preference for different types of communications all while remaining compliant with current federal, state and local regulations (e.g., TCPA, Do Not Call).

Providing your customer an update or a promotional offer in our multi-channel world is not so simple these days.  Many companies are asking if they need to choose compliance over customer engagement.

There is no magic wand.  However, there are best practices and technologies available that can augment your existing compliance strategies and companies you can partner with to help strike the balance.

 During today’s webinar we will explore the following topics:

• The future of business trends and their impact on customer engagement

• Mobility trends and scope of the evolving customer landscape

• Analysis of mobile vs landline results in real world applications

• Updates to the TCPA and the risks they pose for business

• Applications of technology and best practices to mitigate these risks

• Proven solutions to meet rising challenges from the TCPA

EVENT DETAILS
Thursday, March 24, 2016♦ 1:30 pm to 2:30 pm ET
FREE WEBINAR
Once you register, you will receive a confirmation email with webinar sign in and dial in information 2 days before the webinar.