PACE Member Spotlight
Each month, a member of PACE will be featured on the homepage of the PACE website. All PACE members are eligible for inclusion in the rotation for being spotlighted. It's a great opportunity to spread the word about your organization to the thousands of PACE members and connect you directly to our network of customer experience professionals!
Please make sure that your company profile in the PACE database is updated, if you haven’t done so already. If you need any assistance in this effort, please contact the PACE office at 317.816.9336.
Member Spotlights
Companies with dispersed sales teams depend on Gryphon Networks to optimize sales performance and eliminate regulatory risk. Gryphon’s cloud-based technology automatically collects and analyzes call data from any device to transform sales activity into actionable sales intelligence. Established in 1999 and headquartered in Boston, Massachusetts, Gryphon counts the world’s top brokerage and financial services firms among a host of 600+ satisfied clients.
Melissa Bateman Fitzgerald, CIPP
VP, Privacy Consulting
100 Summer Street
Boston, MA 02110
PACE Profile
Since 1985, GM Voices has emerged as the worldwide leader in professionally-recorded voice prompts, video narration, language localization, persona development and Voice Branding solutions for global contact centers. Recording from a state-of-the-art production facility, GM Voices works with professional voice actors in over 100 languages and dialects, helping companies establish a natural-sounding Voice Brand that improves the customer experience anywhere in the world. In-country translators and region-specific talent ensure an authentic sound for any market. It’s easy to get started; just pick a voice and send a script. Ready-to-load audio files are delivered the day after the recording session in any format.
Jay Steinworth
Director, Business Development
6515 Shiloh Road
Atlanta, GA 30005
PACE Profile
DialAmerica is one of the nation's largest privately held telemarketing services companies, providing customized, cost-effective customer acquisition and customer service contact center solutions since 1957. Its contact center agents conduct more than 300,000 customer interactions, per day, for a diverse portfolio of clients in multiple industry sectors, including, healthcare, consumer products, communications, energy, financial services, food services, fundraising, leisure, pharmaceutical, technology and travel, among others. DialAmerica has been recognized as one of the 'Top 50 Teleservices Agencies’ for many years by TMC. With headquarters in Mahwah, N.J., DialAmerica's network of all U.S.-based contact centers spans 21 locations across 13 states.
Jay Hammans
Vice President, Business Development
960 Macarthur Blvd.
Mahwah, NJ 07495
PACE Profile
Triwest Communications is a full service telecommunications provider focused exclusively on the contact center market. Triwest has perfected the art of "Telecom as a Strategy” by addressing the unique requirements that call centers command. Rather than viewing telecommunications as a simple commodity, Triwest is laser focused on cost reduction, contact management strategies and call compliance methodologies, all through use of telecom. By designing a telecommunication strategy suited to each individual client, Triwest delivers high quality, highly resilient Long Distance service guaranteed to increase contact rates, enhance compliance and reduce costs.
Ray Pollum
CEO
7040 Avenida Encinas, Suite 104
Carlsbad, CA 92011
PACE Profile
Celebrating its 25th year in business in 2015, DATAMARK, Inc. is a leading business process outsourcing company specializing in bilingual (English/Spanish) contact centers and other outsourced business services, including high-volume digital mailroom management, document processing, and process improvement consulting. Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. Our clients include Fortune 500 companies, government agencies and other large enterprises. DATAMARK’s multichannel contact center solutions help strengthen customer relationships and build brand loyalty by delivering world-class support in neutral-accented English and Spanish.
With locations in one of the largest binational metropolitan areas on the U.S.-Mexico border, we have a unique advantage in providing customer care for the $1.2 trillion U.S. Hispanic consumer market. Our contact centers serve clients with bilingual 24-hour customer service and Tier 1, Tier 2 and Tier 3 technical support using inbound and outbound voice, email, Web chat and social media channels.
Jacob Bailon
Business Engineer II
123 W. Mills Ave, Suite 400
El Paso, TX 79901
PACE Profile
AnswerNet is a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services. AnswerNet has 28 contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications and market research. AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies,” Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies,” and SmartCEO’s “Best Run Company.”
Gary Pudles
CEO & President
2325 Maryland Road, Suite150
Willow Grove, PA 19090
PACE Profile
Founded in 2002, Total Marketing Concepts is an industry leading customer care, market research polling, sales, and overall marketing firm. At TMC we provide a total solution from start up to post sale support. Being a step ahead of our competition, we deliver the management expertise you expect, and will handle your business with the professionalism it deserves. We understand that just providing cost-effective outsourced services isn’t enough for clients faced with the rapidly increasing complexity of the modern business landscape. We simplify the process every step of the way and save you time, and therefore money. Our solutions are customized, robust, and scalable.
Our Primary location is just north of Orlando, Florida. Operating 24/7, 365 days a year, with 2,500 seats, and the ability to scale with TMC’s vendor network, no matter what your needs may be we can accommodate them.TMC has also recently been selected as one of Inc. 500/5000s Fastest Growing Privately Held Companies.
Robyn Chavarie
Director of Client Services
4395 St. Johns Parkway
Sanford, FL 32771
PACE Profile
Corvisa offers a single source for cloud communications solutions that allow businesses to work the way they've always wanted. Our solutions include a full contact center software suite, cloud PBX, workflow automation software and our innovative voice and SMS development platform. We also offer professional consulting services to ensure each customer is set up for success. Corvisa helps businesses work smarter, save money and make customers happier...and with our passion for service, we make getting there an enjoyable experience.
Rick Jones
Regional Sales Manager
1610 N 2nd St, Suite 101
Milwaukee, WI 53212
PACE Profile
TSI’s ( www.tsicorp.net ) product portfolio includes a variety of products, such as Toll Free and Long Distance Termination. However, our expertise is our premium quality, high call completion, call center dialer product. C-level Account Management and Advanced Technical Call Center Expertise is the foundation for our signature out-of-the-box troubleshooting, issue diagnosis and resolution that sets us apart from the rest. This custom and high level involvement with each individual customer is the basis of our “Cultivate and Nurture Relationships” culture.
TSI is a privately held, facilities-based veteran carrier. Consistent leadership and ownership has earned the Company an exemplary reputation in the industry. The Company maintains leadership roles and membership within numerous Professional Trade Organizations, including AAPOR, Comptel, Marketing Research Organization, PACE and Telecom Associates.
Company Website Whitepaper PACE Profile
Tanya Youvan
VP, Business Development & Marketing
1221 S. Hartmann Drive, Suite E
Lebanon, TN 37090
PACE Profile
Since 2002 Corporate Call Center’s professionally-trained agents and ‘Best in Class’ call center services have provided exemplary support to both local and national health care companies; supporting our clients in both the sales and enrollment process, offering customer service support, and conducting customer satisfaction surveys. Our agents specialize in supporting the full customer lifecycle of sales, service and retention for the Insurance, Healthcare and Pharmaceutical Services sectors, offering High value add through experience in complex high touch interactions, a deep understanding of the segment we serve and being able to build value for our customers, one interaction at a time CCC was named one of the “Best Places to Work” by Job Trends and most recently our exemplary service was acknowledged by being named Contact Center of the Year for 2013 by the prestigious Stevie Awards.
Robert T. Snavely
Senior Sales Executive
1400 Union Meeting Road, Suite 202
Blue Bell, PA 19422
PACE Profile
CompliancePoint, a growing consumer privacy preference compliance consulting and audit firm, is the leading provider of telemarketing, Do Not Call, TCPA, e-mail, mail, fax, debt collection and privacy law compliance. Ken has served as an expert witness in numerous TCPA class action lawsuits and has been recognized as an expert in US Federal District Court. Certified Information Privacy Professional (CIPP) from the International Association of Privacy Professionals; Project Management Professional (PMP) certified from the Project Management Institute; Certified American Teleservices Association Self-Regulatory Organization (ATA-SRO) Auditor. Recipient of the PACE Chairman’s award for leadership (2014). Specialties: Compliance gap and risk analysis for any company that performs in-house or outsourced consumer contact operations. Contact center compliance assessments. Compliance officer training. Post call data analysis to determine if violative calls were made. Compliance business process development. Compliance monitoring and enforcement program implementation.
PossibleNOW Website CompliancePoint Website PACE Profile
Ken Sponsler
Vice President & General Manager, CompliancePoint
4400 River Green Parkway, Suite 100
Duluth, GA 30096
PACE Profile
Bosma Enterprises creates opportunities for people who are blind or visually impaired. Through our many lines of business, including a multi-channel, inbound/outbound contact center, we are able to provide meaningful employment and training for people with vision loss. The Bosma Contact Center is able to help businesses succeed by providing high-quality customer service while combating the 70 percent unemployment rate faced by people who have lost their eyesight. Bosma Enterprises also offers Indiana’s only comprehensive rehabilitation program exclusively for people who have lost their eyesight. These critical services provide the skills needed to live and work independently.
Angela Vandersteen
Account Manager
8020 Zionsville Road
Indianapolis, IN 46268
PACE Profile
MacFarlane Group is a leader in business excellence. Our combination of experience, dedication, and continued education gives us the keys to enhance any business. Our worldwide partners strive to make your entity successful. Knowledge is power in our industry and knowledge starts with information.
Joe Lily
Chief Marketing Officer
6950 West 56th Street
Mission, KS 66202
PACE Profile
Customer Count is a flexible online customer feedback solution providing intuitive real time reporting,
fast turnaround on updates, detailed and dynamic data gathering with comprehensive reporting for process
improvement and customer loyalty to improve your bottom line.
Robert A. Kobek
President
3925 River Crossing Parkway, Suite 60
Indianapolis, IN 46240
PACE Profile
Members Networking with Members
