|
International Customer Service Association Frequently Asked Questions about PACE and ICSA
ICSA's Mission, Vision, & Values Our Mission is to advance, strengthen, and promote the industry of Professional Customer Service. We exist to assist individuals and organizations with their professional growth, development, and recognition and to link service professionals world-wide. Our Vision is to be the LEADING provider of programming and resources at the strategic, operational, tactical levels. By doing so, we will advance awareness of the importance of customer service within organizations, and position Service Professionals as THE MOST vital element of any organizations growth strategies. We will assist our members and their organizations reach their professional growth and customer satisfaction goals and objectives. The Values under which we will operate include:
National Customer Service Week National Customer Service Week in 2014 will be October 6th through the 10th and we will be announcing the official theme before the end of January! The ICSA has set up a Facebook page for the event and we encourage you to share your plans, post your celebration reports and pictures, and let us know how you are celebrating National Customer Service Week this year. National Customer Service Week 2014 on Facebook Have you ever wondered how National Customer Service Week was started?
ICSA Certification Training The only ICSA Certified Training For Customer Service Professionals that are ICSA members. Interactive Training and Certification View More Information Certified Customer Service Professional View More Information Customer Service Certification Level II View More Information
Get Engaged with PACE |
