Exceptional Customer Experiences through Employee Engagement

Thursday, May 19th, 2016 ♦ 9 am to 4 pm CT

Radisson Hotel Roseville ♦ 2540 North Cleveland Ave ♦ Roseville, MN 55113

Join us on Thursday, May 19th, from 9 am to 4 pm for an amazing day of education and networking that will help you learn proven hands-on tactics for developing the talent within your team.  Featured speaker Kathy Green, from Midco, will cover:

• Exceptional customer service

• What do customers expect from your business and employees?
• How engaged employees exceed customer expectations
• How is it measured? (Surveys, NPS, Feedback, Ease of Doing Business)
• What does it mean for the bottom line?

• Designing a Best-in-Class Onboarding experience that sets the stage for employee engagement

• Often overlooked, it is one of the most important aspects of acclimating employees to your business culture and their responsibilities
• Elements successful employee orientations have in common
• Designing employee development around the customer experience

• Driving employee engagement through leadership

• Leadership & Management
• Emotional Intelligence traits of effective leaders “No one cares how much you know until they know how much you care” Teddy Roosevelt
• The importance of empowerment leadership on employee engagement
• On-on-one time with employees

• Define your personal leadership brand

• Not about self-promotion, but being a better leader
• Creating a journey of defining yourself as a leader, mentor, and role model

This training is highly interactive with breakout sessions, activities, and role-playing.

 About the Speaker

 Kathy Green, Director of Talent Development for Midco, will present a topic that she is passionate about: “Consistently delivering exceptional customer experiences require creating a culture of employee engagement and empowerment by exceptional, caring leaders.” In this fun, energetic, and interactive workshop, Kathy will facilitate a conversation and breakout sessions to discover how to bring out the best in our employees through onboarding, ongoing development, empowerment, and engagement. Kathy will also discuss development as leaders, uncovering the importance of Emotional Intelligence, balancing management and leadership, and learning how to let go and trust employees to do the right thing. Kathy has 27 years of management experience, with the last 16 years in training and development at Midco.

EVENT DETAILS
May 19, 2016 ♦ 9:00 AM to 4:00 PM CT
Radisson Hotel Roseville ♦ 2540 North Cleveland Ave ♦ Roseville, MN  55113
Members $49 ♦  Non-Members $59

Bring 4 or more team members and register for only $39 per person!