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Creating Exceptional Customer Experiences through Employee Engagement Thursday, April 21st, 2016 ♦ 1 pm to 5 pm CT Hilton Garden Inn South ♦ 5300 South Grand Circle ♦ Sioux Falls, SD 57108 Join us on Thursday, April 21st, from 1 pm to 5 pm for an amazing day of education and networking that will help you learn proven hands-on tactics for developing the talent within your team. This call center leadership development seminar will help you maximize and develop the talent of the people on your team, ultimately resulting in better customer engagement results in your call center (or in other parts of your operation). It’s a pretty simple formula. Inspired, talented, and well-trained employees produce exceptional results. Unfortunately, it’s not always that easy. Join your PACE Central Chapter colleagues for a day of learning, networking and a discussion focused on talent development in the call center. Featured speaker Kathy Green, from Midco, will discuss: • What customers expect from your business and how it is measured • How to design a best-in-class onboarding experience • How to engage employees through empowerment leadership • Why Emotional Intelligence is important for effective leadership • Creating your personal leadership brand •How to conduct 1-1 meetings that create positive results Just added! Dave Rozenboom, President at First PREMIER Bank will speak from 2:45 to 3:15 about “Forward Sioux Falls” and how this impacts team member engagement at work and at the community level. http://www.forwardsiouxfalls.com/aboutUs.cfm
Our Agenda is as follows: 12:30-1:00pm Registration and Networking 1:00-1:30pm Welcome and opening remarks 1:30-2:45pm Special Speaker: Kathy Green 2:45 – 3:00pm Networking Break 3:00-4:45pm Special Speaker: Kathy Green 4:45-5:00pm Closing and wrap up
About the Speaker Kathy Green, Director of Talent Development for Midco, will present a topic that she is passionate about: “Consistently delivering exceptional customer experiences require creating a culture of employee engagement and empowerment by exceptional, caring leaders.” In this fun, energetic, and interactive workshop, Kathy will facilitate a conversation and breakout sessions to discover how to bring out the best in our employees through onboarding, ongoing development, empowerment, and engagement. Kathy will also discuss development as leaders, uncovering the importance of Emotional Intelligence, balancing management and leadership, and learning how to let go and trust employees to do the right thing. Kathy has 27 years of management experience, with the last 16 years in training and development at Midco.
EVENT DETAILS
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